Posts Tagged Shopper Marketing
Shopper Marketing Takes the Lead
Posted by Rob Fields in Shopper Marketing/Retail on June 8th, 2010
In Advertising Age, SymphonyIRI’s Robert Holston writes:
The past five years has seen a refocus on the store as fertile ground for brand marketers with the advent of shopper marketing and the ability to leverage new insights and develop much more customized programs for customers. While the clear economic benefits from shopper marketing have been elusive for many, the true value of the past five years of the shopper-marketing craze just might be the mind-set change it has brought to CPG manufacturers in helping them migrate away from mass-market brand and execution.
To this, he suggests the following approach for marketers looking to leverage the opportunity that the store presents:
- Create a shopper-centric segmentation model
- Integrate both consumer and shopper understanding.
- Conduct economic modeling
- Plan for scale implementation
- Plan collaboratively
- Monitor and evaluate
This Experiential Blog…why now? And why is it important?
Posted by Mark Biggin in Experiential Marketing, Marketing Accountability on February 2nd, 2010
This is my initial blog and I appreciate the opportunity to host a forum that provides a voice for the experiential space. There is no shortage of blogs in the advertising, marketing and promotion arena, but none that truly hones in on the depth and perspective that experiential marketing brings in the totality of the marketing experience. Here are a few of the many reasons why I presume to write:
- The consumer is changing
- Measurement, measurement measurement.
- Convoluted media messages
- There is a lot of conversation we need to share.
The consumer is changing
Arguably we are leaving a recessionary year that has impacted consumers, business, politicians, and the social fabric that we all have taken for granted for a long time. Foreclosures are at all time high, banks were (and still are) on the brink of disaster, we elected a African American President for the first time in our country’s history, while the Hispanic population is growing at a rate that will make this group a minority in the not so distant future. We have seen a consumption lifestyle morph by necessity and design to one of caution and temperance. Americans are saving more, spending less and volunteering more. This impacts what and how we do what we do.
We, as marketers, first and foremost must be aware of the shift and be sensitive to the fact that there are new paradigms in the relationship between consumers and brands. That is the upside. Change brings opportunity. New rules bring innovations and ingenuity. That is our challenge, and we again, as marketers, based upon our vast experience can be successful.
Measurement, measurement, measurement
With an evolving consumer the need to understand and measure change becomes increasingly more important. In fact it is critical. What do we measure? How do we measure? Why do we measure? What does it mean? Everyone is measured everyday. Students are measured by their grades. Social institutions are measured by their impact on society. Politicians by successful agendas, and brands by sales. It is the core of why we are in business and the importance of this deliverable cannot be short changed. We need to be astute, proactive and accurate.
Convoluted media messages
We are all part of the Media landscape. Where does experiential fit in among social media, out of home, on air, in-store, promotions, shopper marketing, sponsorships, lifestyle, niche marketing, home parties, television, radio, mobile? Is there really a concept of integrated marketing, or interconnected marketing? If so, what does that mean and how do we achieve this integration?. Can the disciplines work together? Will we play well in the sand box? Whose sand box is it anyway? All these questions and thoughts are important as we, experiential marketers , make a difference in the lives of our ultimate target audience.
There is a lot of conversation that we need to share
By starting this blog I hope that we are committed to sharing our collective thoughts, learning’s and insights on what we see and what we don’t. On what works and what doesn’t. With this intelligence we can address the questions that we face daily. What? Where? How? And most importantly Why?
Do I have all the answers? Not by any means. Challenge me when you disagree, add thoughts when I don’t go far enough. Raise topics I miss that you believe to be important. This is collaboration, a group dynamic where we can help each other. We may not have all the answers but we do know our industry and we have a tremendous amount of experience and knowledge in our reservoir.
Next steps
Look for my first topic blog shortly. I truly ask an open mind and a contributory nature. Together we can create a conversation that will advance the world of marketing in which we live , and in the process make the world safer for brands.
–Gary Kleinman
CEO
Yardstick Marketing Partners
sister company of Centra Marketing & Communications, LLC.
SLIDES: The Promise+Pitfalls of Retailer/Vendor Collaboration
Posted by Rob Fields in Shopper Marketing/Retail on October 20th, 2009
This is a recent presentation that was given by PMA President Bonnie Carlson and RPM Connect President Joe Robinson at the recent IIR Shopper Marketing Conference. The presentation focused on four (4) areas of opportunity:
- Aligning objectives
- Aligning metrics for evaluation
- Using the retailer’s segmentation
- Joint planning/joint post-program evaluation
Each section is followed by a case study that highlights results of when the insights were put into action.
SLIDES: PMA 2009 Shopper Marketing Study
Posted by Rob Fields in Shopper Marketing/Retail on May 7th, 2009
ConAgra’s Rick Abens, who’s also the PMA VP of Research, presented the following recap of our Shopper Marketing Study, Year 2 at the recent 2009 Shopper Marketing Summit.
Here’s the intro to the study’s summary that was published in Brandweek:
Shopper marketing is taking our companies in the right direction at least that’s the perception among manufacturers and retailers who are actively practicing shopper marketing. According to the Promotion Marketing Association’s (PMA) 2nd Annual Shopper Marketing Study, investments in Shopper Insights capabilities are clearly paying off for the industry as half of the companies practicing shopper marketing feel they have a very good understanding of their shoppers, representing a significant increase from last year.
Despite this encouraging news, 82 percent of the industry still feels further improvement in retailer-manufacturer collaboration is needed. There was little difference between retailers (78 percent) and manufacturers (87 percent) in their expression of this need.
The good news is that survey respondents have indicated there are three areas that, if improved, will lead to more effective shopper marketing collaboration between manufacturers and retailers. The three key areas are:
- Common metrics, or lack thereof
- Post promotion evaluation
- Longer-term joint planning
With this in mind, more companies could potentially see ROIs in the range of 5-to-1 that the best practitioners are achieving.
Download the slides here:
PREVIEW: Hot sessions at PMA’s 2nd Annual Shopper Marketing Summit—May 6-7
Posted by Rob Fields in Shopper Marketing/Retail on April 24th, 2009
Keynote: Dr. Brian Harris

Dr. Harris, the widely acclaimed “inventor” of Category Management, first introduced the concept in the late 1980’s. Updating the original ECR Category Management Best Practices model published in 1995, he has now introduced a new model, Shopper & Category Management. Reflecting the learnings and changes over the past twenty years, this next evolution of Category Management places a heavy emphasis on using shopper insights to influence shopper behavior, thus transitioning into the “next wave” of retail marketing – Shopper Marketing.
Hear from the industry leader and original source what retailers and suppliers need to do to capture the full benefits from this “next generation” of Category Management.
Keynote: A look at Wharton’s Shopper Marketing Lab


(l to r: David Bell, The Wharton School; Dave Katz, Client One)
Gain an insight into one of the hottest new joint ventures in shopper marketing, the Shopper Marketing Lab. The lab’s primary purpose is to measure the profit impact of shopper marketing in CPG/Retail, and thus equip marketers with a better understanding of the many layers of marketing influence on the shopper path to purchase.
PMA Shopper Marketing Research—Year 2

PMA VP of Research and ConAgra Foods Director of Marketing Analytics Rick Abens will show you the keys to better collaboration between manufacturers and retailers. This session will take you thru the results of the PMA’s 2009 Shopper Marketing Study. Gain insights into critical areas that, if improved, can make for a significantly improved relationship between you and your partners.
A full agenda, as well as registration information, is available here.




