Archive for October, 2009
6 Biggest Misconceptions About the FTC’s New Guides Concerning the Use of Endorsements and Testimonials in Advertising
Posted by Brian Heidelberger in Endorsements & Testimonials, Marketing Law on October 21st, 2009
Note to Chicken Little from Legal Department: “The sky is not falling! The sky is not falling!”.
By now you have likely read, watched or listened to one of the approximately 5,756,234 news articles, Tweets, Facebook postings, YouTube videos and/or iTunes podcasts that have discussed the Federal Trade Commission’s recently issued “Guidelines Concerning the Use of Endorsements and Testimonials in Advertising”. Unfortunately, it seems that many of the reporters who are doing the reporting may have only skimmed the 81-page document, or simply watched the recap on SNL’s “Weekend Update”. So, I decided to select some typical headlines and reveal the truth, allowing me to fulfill what my wife (and our therapist) calls my “inherent need to be right all the time even when I don’t know what I am talking about” (obviously not applicable here).
1. “FTC Sets New Law For Bloggers”
Untrue! The FTC did not “pass a new law” or even “set new rules”. All the FTC did was revise its “guidelines” to explain how it believes the federal false advertising laws should be interpreted, extending these existing guidelines to new media advertising. In truth, if the FTC ever brought a lawsuit against anyone for a violation of the guidelines, they still would have to prove to a court that the ad is deceptive or misleading.
2. “New Guidelines Could Cost Bloggers $11,000 in Fines”
Wrong! Notwithstanding the fact this little ditty was repeated by the media over 58,000 times, it is not true. It is true that the FTC can fine a company up to $11,000 for violation of certain of its rules, but the new endorsement guides aren’t rules which fall within this category. Moreover, the FTC is much more likely to simply send a warning notice to bloggers or to require the signing of a consent order (which is kinda like a very serious promise not to do it again). Am I saying violating the law will never cost you? Of course not. But I’m willing to bet you won’t see a flurry of $11,000 checks being written by moms across America.
3. “Bloggers Must Always Disclose Freebies in Reviews”
Erroneous! First of all, you can relax, the FTC has not put a stop to the free glass of wine at the grocery store or coupon for the free dog food you get on your receipt at checkout. If anything, all the FTC has required is that a very limited group of people must disclose the receipt of free items when they are giving their opinion. What I’m saying is that not every freebie needs to be disclosed. Does it even mean that a blogger who receives a single unsolicited item from one manufacturer has to disclose that she got the item for free in her review? The FTC says “probably not”, since the blogger doesn’t have any real working relationship with this or other advertisers. But can you set up shop as a blogger and continually receive free product without disclosing that your views may be influenced? Not advisable. Can you sign up to join a program where you get free stuff for spreading the word, but not tell your friends where you got the stuff? Magic 8-Ball says: “Don’t Count on It.”
4. “FTC Guidelines on Brands – You are Responsible for Disclosure”
Misleading! Yes, it is true that the FTC said that marketers are assuming some risk by sponsoring a blogger that they can’t control. But it doesn’t necessarily follow that the FTC is going to lock your company up and throw away the key in the event that one rouge blogger goes off the reservation. Instead, the FTC has stated that when determining liability they will consider an advertiser’s efforts to advise bloggers of their responsibilities and to attempt to monitor their activity and take action when they spot a problem. In fact, the FTC specifically stated that they aren’t aware of any instance where they took enforcement action against a company for the actions of a single person who violated established company policy. So provide training to bloggers, undertake monitoring and takedown where possible and then cross your fingers.
5. “New FTC Rules Screw Subway’s Jared”
Inaccurate! It is true that FTC’s new guidelines explain that it will no longer be enough to merely state “results not typical” when advertising claims of an atypical consumer (“Mary grew two cup sizes by taking our nutritional supplement* …*Results not typical. Actual results vary”). But Jared will likely continue to make a nice living by holding up his “fat pants” and delighting us with tales of how he lost 240 pounds by taking long walks and eating the Cold Cut Combo (no mayo or cheese please), since the guidelines merely require that advertising which includes such claims also disclose the typical experience of consumers (“most Subway customers who eat the CCC and go for walks don’t lose 240 pounds, rather only 5 to 10”).
6. “The FTC’s Truth in Blogging Guidelines Are Truly Terrible”
Come on! You are a marketer, you have faced bigger challenges than this one. Yes, you may have to shift a plan here and there, or disclose a little bit more than you would like. But you figured out how to get people to drink whipped cream, hot fudge and caramel for breakfast, I’m sure that you can figure out how to make a few disclosures using only 140 characters.
These materials have been prepared by Winston & Strawn for informational purposes only. These materials do not constitute legal advice and cannot be relied upon by any taxpayer for the purpose of avoiding penalties imposed under the Internal Revenue Code.
SLIDES: The Promise+Pitfalls of Retailer/Vendor Collaboration
Posted by Rob Fields in Shopper Marketing/Retail on October 20th, 2009
This is a recent presentation that was given by PMA President Bonnie Carlson and RPM Connect President Joe Robinson at the recent IIR Shopper Marketing Conference. The presentation focused on four (4) areas of opportunity:
- Aligning objectives
- Aligning metrics for evaluation
- Using the retailer’s segmentation
- Joint planning/joint post-program evaluation
Each section is followed by a case study that highlights results of when the insights were put into action.
PMA Digital Summit: Pepsi, ESPN, Dunkin’ Donuts join list of speakers
Posted by Rob Fields in Digital Marketing, PMA Events on October 19th, 2009

Our Digital Summit is shaping up nicely with brand marketers with great digital marketing stories to tell. We’re thrilled to let you know that we’ve just confirmed the following:
- Pepsi‘s Director of Media Strategy, Seth Kaufman, will talk about how the beverage giant is adapting to the evolving media landscape and positioning itself for success;
- ESPN‘s VP of Marketing Solutions, Sean Hanrahan, who will share insights he’s learned along the way of helping ESPN’s marketing partners leverage mobile to grow their businesses.
- Dunkin’ Brands’ Interactive Marketing Manager, Ben Smith, shares how he keeps Dunkin’s businesses running on social media, so that America can keep running on Dunkin’.
More details on these sessions–and others–are here. Register now, as we’re limiting the attendance to 140 characters!
Facebook Insider Tells All: What social media means for marketing
Posted by Rob Fields in Digital Marketing on October 15th, 2009

Join us on December 3 at the 2nd PMA Digital Marketing Summit and hear Clara Shih, author of The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff, kick off the event with discussion of how to effectively monetize social media.
About the impulse that started her writing the book, Shih says:
“The Facebook Era is written for marketers, salespeople, and executives who understand that social technologies like Facebook and Twitter are important but don’t know exactly what it means for them or the steps they need to take to be a part of these communities. The first part paints the vision of social and explores how social networking and online identity change the kinds of interactions we can have with people online, putting it into the contexts of other major revolutions like the internet and PCs. The second part focuses on what the social graph means for marketing, sales, and recruiting. The third part goes into detail on how you set up your community. My goal for the book is to have people think differently about social media and social networking and how it affects relationships between vendor and customer.”
Click here for information on the Digital Summit
Additional link:
WEBINAR: A Fresh Look At In-Store Sampling
Posted by Rob Fields in Promotion tactics, sampling, Shopper Marketing/Retail on October 15th, 2009
Back in August, we highlighted the release of the first Report on In-Store Sampling Effectiveness (R.I.S.E.) that was conducted by Promoworks and Knowledge Network/PDI and shows that it’s time to rethink marketing’s approach to sampling.
We’re thrilled two leaders from both of those companies are joining us for a Webinar today to take a more in-depth look at the study and answer your questions about it. The Webinar starts at 2PM EST and will be conducted by Neal Heffernan of Knowledge Networks/ PDI and Jim Rollberg of Promoworks.
The Mechanics of Search for Promotions & Integrated Marketing
Posted by Tim Reis in Digital Marketing, Search, SEO/SEM on October 10th, 2009

If you’re fairly new to the subject of search, you’ll find your “101” course work here. In this section we’ll review:
• How search works
• Anatomy of a search page
• Organic v. Paid search results
• Search auction basics
How Search Works
Odds are very good that by now you’ve conducted some online searches yourself. You go to a search engine, type in a few words that reflect what you’re looking for and a fraction of a second later a list of results appears. Typically, this page will contain 10 results down the left side of the page you’re viewing. Each will contain a headline and an excerpt of copy from that site. These results are produced by programs called “spiders” which “crawl” the web “reading” websites. These spiders log information about each of a website’s pages. What is the page about? Which other sites are linked to it and based on previous results, how much stock do we put in those sites’ opinions? Spiders are crawling the web at all times and logging information about millions of websites, so that when you search for “things to do in San Diego,” results can be delivered to you instantly.
There’s something else that happens here, though. At the same time as it’s identifying relevant results for you, an algorithm determines which of these results will be most relevant to your particular query, delivering results in an order that reflects the best results first. These results are constantly being tweaked (thanks to enhancements to the algorithm, changes on the websites and the number of people clicking on the result), so the listings for a given search can change from search to search. The influence of other users (through their clicks) we call “the wisdom of crowds” effect. That is, the more people click on a given result, the program learns that apparently this result is an especially good answer to a particular query.
Anatomy of a Search Page/Organic v. Paid Search Results/Search Auction Basics
As mentioned before, you’ve likely seen a search page before, but maybe you didn’t notice some of the subtleties. The largest area of a search page is comprised of “organic” or “natural” results, which are the output of the process described above. When conducting some searches, though, you may have noticed additional results in shaded boxes above or to the right of the organic results. These are sponsored results; search advertisements. Search ads appear for a combination of reasons, including quality, relevance and an auction-based payment model.
Paid search advertisements are selected based upon the outcome of an auction. Advertisers identify lists of queries (“keywords”) that correspond to their product, campaign or related subjects. The auction assigns each potential search advertisement a “quality score” that reflects both the price per click that an advertiser is willing to pay and the relevance of the “landing page” (the destination web page to which the ad will send a user). By rewarding more relevant ads (since the quality score formula allows more relevant ads to bid lower than less relevant ads), the system ensures users get high-quality answers to their questions in the sponsored links section of query results, as well as in the organic results.
Now, many ask, “Does anyone click on paid ads?” and the answer is, “Yes, quite a few.”
It’s not because those users have been bamboozled. Rather, users tend to click on the result – paid or organic – which seems to offer the best answer to his or her question. Over time, the more people click on a given organic or paid result, the more that result is rewarded by being ranked higher among its competitors, ensuring that users find what they’re looking for and advertisers get the most efficient route to their target audience.
FTC Announces Final Update To Endorsement and Testimonial Guides
Posted by Jason Gordon in Blogging & Podcasting, Digital Marketing, Endorsements & Testimonials, Entertainment Marketing, Experiential Marketing on October 9th, 2009
The Federal Trade Commission (“FTC”) adopted final changes to the Guides Concerning the Use of Endorsements and Testimonials in Advertising (“Guides”). First, the revised Guides indicate that a “results not typical” disclaimer is likely not sufficient when an ad highlights a consumer’s experience with a product when such experiences are not typical (e.g., “before” and “after” photos of a woman who claims to have lost 50 pounds in 6 months with the product). Rather, the Guides require advertisers to clearly and conspicuously disclose the results that most consumers can reasonably expect (e.g., “most women who use the product for 6 months lose at least 15 pounds”).
Additionally, the Guides confirm that advertisers who sponsor bloggers must assure that the connection between the company and endorser is disclosed and should establish procedures to advise endorsers of their obligations and monitor the conduct of the endorsers. The Guides also clarified that such obligations only arise when, viewed objectively, the relationship between the advertiser and the speaker is such that the speaker’s statements can be considered sponsored by the advertiser.
Accordingly, individual reviews about the positive benefits of a product are not deemed “endorsements” (and therefore would not require disclosure of the connection between the reviewer and the seller) when they are (a) made by a consumer who purchases the product with his/her own money and writes in his/her personal blog or (b) made by a consumer who received a coupon from a third party (not the company) for a discount or free trial of the product and written in his/her personal blog. However, if a consumer takes part in a service whereby it receives various free products, cash, or other payments from the company and is expected to review the products, the consumer’s positive review would likely be deemed an endorsement and require disclosure of the material connection between the reviewer and the seller, including if she received the products for her review.
Additionally, the Guides provide recommendations with respect to celebrity endorsements. First, celebrity endorsers may be liable for statements about a product which are false or do not represent the celebrities own views, even though the celebrity is reading from a script. Second, advertisers should disclose the connection between a celebrity and a company when the celebrity makes a “plug” about a product or service on a talk show or other social media when it is not obvious that the celebrity is paid to speak about the product or service. Third, advertisers may use endorsements of celebrities only if the advertiser believes that the celebrity continues to subscribe to the views present.
You can view the Guides here.
These materials have been prepared by Winston & Strawn for informational purposes only. These materials do not constitute legal advice and cannot be relied upon by any taxpayer for the purpose of avoiding penalties imposed under the Internal Revenue Code.
FTC Revises Endorsement/Testimonial Guides
Posted by ekabak in Uncategorized on October 5th, 2009
The Federal Trade Commission today announced that it has approved final revisions to the guidance it gives to advertisers on how to keep their endorsement and testimonial ads in line with the FTC Act.
The notice incorporates several changes to the FTC’s Guides Concerning the Use of Endorsements and Testimonials in Advertising, which address endorsements by consumers, experts, organizations, and celebrities, as well as the disclosure of important connections between advertisers and endorsers. The Guides were last updated in 1980.
Under the revised Guides, advertisements that feature a consumer and convey his or her experience with a product or service as typical when that is not the case will be required to clearly disclose the results that consumers can generally expect. In contrast to the 1980 version of the Guides – which allowed advertisers to describe unusual results in a testimonial as long as they included a disclaimer such as “results not typical” – the revised Guides no longer contain this safe harbor.
David Vladeck, The FTC’s Director of the Bureau of Consumer Protection, will keynote the PMA Law Conference in Chicago Nov5 -6,at the Fairmont Hotel and address these and other key issues affecting the industry. Go to http://www.pmalink.org/law/ for details.
The PMA New York Chapter Visits the High-Line!
Posted by Kristine Michelsen-Correa in Uncategorized on October 5th, 2009

View of the High Line
On Tuesday evening (September 30th), the PMA New York Chapter enjoyed a special networking event on the High Line- New York’s newest park and tourist attraction. The High Line was built as part of the West Side Improvement Project in the 1930s and changed a highly trafficked area into a safe one where train and car traffic were separated. With the decline of the train, the High Line has reinvented itself as an elevated park with further expansions planned for 2010.
This Chapter event marked the first real day of fall in New York City—with a dose of high winds. The interest was immense and we filled to capacity. Dave Wallace, PMA’s Vice President of Member Development and a train enthusiast, led the walk. The evening ended at The Park, a bar off the High Line in the Meat Packing District, where attendees were able to catch up and connect.

Bonnie Carlson, President of the PMA (Left) & Edward Kabak, Chief Legal Officer (Right)
We are planning another New York Chapter event for the Holiday Season, to be announced, as we get closer to the date.

Kathleen Mulcahy, Vice President of Marketing PMA (Left) & Jaclyn Rodriguez, Manager of Membership (Right)



