In a strongly worded opinion, NY State Supreme Court’s Justice Milton Tingling yesterday enjoined NY City from enforcing its 16oz cap on sugary drinks, promulgated by the NYC Board of Health, due to go into effect on March 12, 2013.

Justice Tingling ruled both that Sec. 81.53 of the Health Code was 1) a trespass into the legislative function, and thus a violation of the separation of powers, and 2) arbitrary and capricious, and thus void for an alternate reason (e.g., the Code applied to restaurants, not grocery stores, sugar drinks not milkshakes, lattes or alcohol).

PMA covers these kinds of issues extensively. The 2012 PMA Law Conference featured a review of Food Marketing from Del Monte’s General Counsel Tim Ernst, and other sessions which dealt with Children’s Marketing and similar issues.

The 35^th PMA Marketing Law Conference for 2013 will occur on November 18-20^th at the Downtown Chicago Marriott, Chicago, with an unprecedented number of new sessions and even more through legal and practical guidance. Keep informed for further details and updates at PMA’s website using this link http://www.pmalink.org/?coelegal

]]> http://www.pmalink.com/?feed=rss2&p=2326 0 http://www.pmalink.com/?p=2316 http://www.pmalink.com/?p=2316#comments Tue, 15 Jan 2013 16:28:52 +0000 Marybeth http://www.pmalink.com/?p=2316

Written by Artie Beavis, Owner of RTB Social
Click here to see original Article

As the number of available mobile devices equipped with NFC technology continues to rise, business executives, providers and marketers are beginning to embrace innovative techniques to entice, engage and offer a personalized, positive experience in today’s high-paced society. When it comes to dishing out daily deals and enhancing old-fashioned loyalty programs, merchants and marketers alike are continually seeking new options, all with the same goals in mind: Simplicity, engagement and ROI. Whether a restaurant, bar or retail store, these merchants are determined to find a revolutionary way to encourage repeat visitorsupsell and track the ROI of their promotional and loyalty program efforts, all doing so with the least amount of hassle, contact and time required by the consumer.

Let’s face it, grocery shopping can be a rather tedious chore; to make matters worse, you’re a parent with kids pulling from both arms, you’re a 24/7 businessman required to take a call or quite frankly, you’re just not really in the mood to pull several coupons from your wallet. Couponing, one of the oldest promotional tactics to ever hit the market, can certainly be streamlined with the aid of near field communication. Well, now NFC can alleviate the humdrum process of finding, clipping and presenting coupons at the cash register; shoppers will have the ability to tap or wave their mobile device, thus nullifying the need to find, pull out and present those un-ecofriendly cutouts. The shopper’s data, loyalty points and credentials are embedded within a chip (that is linked to the respective account) found in the phone. Juniper Research has revealed that the total redemption value of mobile coupons is projected to exceed $43 billion worldwide by 2016; mere testimony to the valuable future role NFC technology can serve.

In yesterday’s world, businesses offered their customers those 3.5-inch x 2-inch paper cards, generally kept in wallets, then punched or stamped upon each purchase. Thanks to innovative NFC technology, retailers, restaurateurs and other establishment operators can bring loyalty programs online in a more expedited and efficient manner. Using NFC-enabled smartphones, customers can now ‘tap’ to upload sites, automatically check-in, share information to friends via social media outlets, receive instant notifications when a table is ready, collect individualized discounts, and as mentioned, acquire loyalty reward points and offers. Rather than use the old-fashioned punch cards, NFC ‘touchpoints’ can be adhered to cash registers, tables, and signs, then accessed in an easy, paperless manner, whether it’s to electronically track how many drinks before receiving a free one, sign-up for e-newsletters, or more. Aside from consumer benefits, NFC offers businesses a new and efficient method of keeping track of an emerging customer base. Food, retail and hospitality chains that span across the world have begun deploying NFC-based loyalty programs. Mexican fast food chain, Chido, has announced that its first restaurant in Paris would feature a mobile loyalty program offering customers the ability to tap their NFC-enabled phones on a tablet with a built-in NFC reader at the register to access the chain’s loyalty program. In Sweden, retail chain ICA launched an NFC loyalty program at the Kista, Stockholm branch of ICA To Go. Built into the ICA To Go iPhone and Android app, the new loyalty program was compatible for users with NFC-supported devices. NFC loyalty-based programs have also been unveiled at various McDonald’s throughout France. Only in its infancy, customers at nearly 30 establishments across the country have the option to check-in from what the chain has dubbed “Easy Check-In” kiosks.

Back in the summer of 2011, the Korean Times reported that Korean coffee shop chain, Cafe Bene, became the first merchant to introduce an NFC-based coupon system that provided customers with a loyalty ‘stamp’ with each visit. Customers with NFC-enabled devices would simply place their handsets close to the NFC reading touchpad to receive instant and intuitive coupons for free coffee promotional events. Since then, we have also recently experienced the emergence of the first-ever NFC loyalty card wallet from shopper marketing service provider, Airtag. Launched in Nice by Orange, SFR, Bouygues Telecom and NRJ Mobile, the so-called “FidBook” was the first NFC-based application enabling easy loading and access to loyalty cards and coupons on an enabled smartphone by consumers to take immediate advantage of discounts and exclusive services at participating retailers.

NFC eases this process and offers the innovative mode merchants have been seeking for years—the convenient collection of information you really want—location-based services with intent. Marketing will serve as a key player, arguably one of the most popular future applications of the technology. When a critical mass of mobile devices are equipped with NFC and PoS systems have built-in NFC readers, shoppers worldwide can expect to experience a universal adoption of NFC-based coupons. Other than coupons, NFC offers the opportunity for marketers to develop interactive smart posters–event, movie, product and other promotional information is transmitted directly to an enabled phone via the embedded tag in the ad.

NFC will be associated with contactless point-of-sale terminals, product catalogs, couponing, special offers and so forth. Shoppers will be encouraged to browse through images of items on shelves with their smartphones and simply “tap” the image to add the product(s) to their shopping cart. These items will then be purchased and delivered, eradicating both the necessity of heavy bags, wallets and time. NFC will serve as a key influencer in retentive marketing—the ability to unite loyalty and reward programs into the payment process can trigger incentives that encourage customers to return.

It should come as no surprise, but mobile marketing isn’t going anywhere; in fact, Gartner has predicted that the consumer spending on mobile apps stores and digital content will increase from $18 billion this year to a noteworthy $61 billion by 2016. Furthermore, consumer spending on what the leading technology research and advisory company calls “e-text content,” e.g. electronic books, online news and e-Magazines, is forecasted to surge from $5 billion to $16 billion within the next four years.

To facilitate education, awareness and drive marketers implementation of NFC into future campaigns, OTA Training hosts NFC Bootcamp™, two-day showcases across the world highlighting how NFC technology is being used to market companies today while instructing marketers, advertisers and agencies alike how to create and implement effective strategies using the technology in their next campaigns. OTA Training and NFC Bootcamp™ CEO, Rob Sabella, encourages, “As the NFC ecosystem begins to mature and moves from just contactless payments to more marketing based applications, business leaders increasingly need to understand just how they can harness the power of NFC to drive brand awareness, increase revenue, and create an exciting customer experience.” He later added, “More consumers than ever will have NFC smartphones in their hands this year. Mobile applications, point-of -sale, location-based value delivery – all need to be adapted to meet the needs of the NFC-empowered consumer in order to keep a competitive edge.”

Although the chatter surrounding Apple’s inclusion of NFC in the latest iPhone turned out to be nothing more than another dose of speculation, the Cupertino-based giant has the potential to significant alter the entire mobile wallet and marketing realm following the introduction of its new Passbook app. Already integrating the Passbook into their mobile apps is a diverse lineup of major retailers, travel companies and ticket sellers, ranging from Starbucks, Sephora, Walgreen’s and Target to Fandango, United Airlines and Major League Baseball. The Passbook application is more than a mere mobile wallet, but rather serves as a centralized hub for consumers to store loyalty cards, movie and event tickets, and promotions on a user’s Apple product, whether it be an iPhone, iPod Touch or even iPad. Through means of its embedded GPS technology, the app features time and location sensory capabilities, which enables automatic time and location-based ticket or offers whenever and wherever the consumer needs it.

How quickly can the Apple app gain momentum? Well, if this is any indication as to the immediate swell and widespread adoption NFC can experience if and when it is integrated into the next versions of the iPhone, the mobile arena is about to experience a titanic transition. During the first five days following the launch of Passbook, Sephora’s iPhone app was downloaded nearly 300,000 times while the number of loyalty accounts created via mobile increased exponentially. According to relatively early data from Branding Brand, the company that built the beauty retailer’s app, Sephora’s Beauty Card was added to 17,000 users’ Passbooks while another 3,000 were added in the next 24 hours. Now, more than 75,000 loyalty cards have been added to Passbook while a gradual increase is bound to occur following the uptake of the new iPhone 5 and downloaded iOS6. Since its inception, Major League Baseball has also been testing its fans’ reactions in use of Apple’s new Passbook. After introducing the app in the last two weeks of the regular season to four teams, 12% of single-game tickets bought within that biweekly span were stored to Passbook.

Undoubtedly, Apple will act as a catalyst when it does elect to add NFC to the Passbook in the future. However, one cannot help but feel a bit optimistic that this is a step in the right direction towards an NFC-supported iPhone and the universal adoption of NFC technology.

In time, we can expect to see more and more businesses begin to leverage NFC (as well as QR codes until universal adoption is achieved) to allow their consumers to interact and engage in real-time in an effort to receive discounts, loyalty and personalized promotional offers. The promotional marketing and loyalty reward programs of today will soon be implementing the technologies of tomorrow.

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By Ronald R. Urbach on November 15, 2012
Posted in Advertising, Digital, Mobile, Privacy

Cash and credit and debit cards are certainly dominant in the payment space today.  Some think change will never happen, but they are dead wrong.  Mobile payment is in its infancy, but the benefits are clear:  simplicity, convenience, relevance, and targeted offers and rewards.  No more wallets with multiple cards, just one device.  And this is only the beginning.

Consumers and retailers are eager to participate.  Starbucks – a market leader – already offers a popular payment app.  It has now moved further into mobile payments by partnering with Square to allow mobile payment at all of its 7,000 U.S. stores.  Customers may soon even be able to pay with their phones while they’re still in their pockets.  With Square, a cashier can see your photo as you approach the register, and you complete the purchase by stating your name.

As the mechanic in the video says, “If it’s good enough for Starbucks, it’s good enough for me.”

But, for most consumers, it’s not that easy.  A recent survey found that 42% of mobile phone users who could use mobile payments have chosen not to because of the fear of fraud.  Consumers fear that their privacy and security could be jeopardized by using mobile payment options.

Concerns over privacy in the mobile space may hinder its potential for growth – at least in the short-term.

In April, the FTC held a workshop on mobile payment technologies to review the privacy, security, and legal concerns.  And there is good news – the FTC is not inclined at this time to regulate the industry.  It wants to see best practices that will help ensure that the systems are safe and secure.  Everyone at the workshop agreed that education was a critical element to the future success of mobile payments.  In fact, education may almost be as important as the technology.

Self-regulation is alive and well in the mobile app space.  Admittedly, uniform privacy standards are still a work in progress.  The considerable attention on mobile and mobile app privacy practices over the past year should come as no surprise.  This is simply another part of the intense effort to bring greater transparency and uniform standards to online consumer data collection practices.

Read more by Ron Urbach at:  http://www.madisonaveinsights.com/ 

Jane Azia the Chief of the Bureau of Consumer Frauds and Protection in the Office of the New York Attorney General.  She is among 100+ experts to speak at the PMA Marketing Law Conference.

We asked her a few key questions about the future of Marketing Law that gave us some insight on what we can expect to see coming down the line.

If you can predict 2013, what do you think the most newsworthy trend will be in the laws of promotion, advertising, sweepstakes, social media, privacy, mobile, and IP?

Data privacy is the hottest topic at the moment. In addition to the COPPA controversy discussed above, the issue of online and mobile tracking and targeting has exploded this year. Almost 200 class action lawsuits have been filed against publishers, ad servers and advertisers. Congress is considering legislation and the FTC is pushing for industry to adopt a Do Not Track option for consumers. The advertising industry favors a do not target option, and for it to be available as an opt-out as opposed to a default as Microsoft new version of IE will offer. While the online industry has implemented a system of hypernotice and opt-out of behaviorally targeted ads, the mobile industry lags far behind. Indeed, many of mobile apps do not even have notices to users explaining their data privacy practices. Meanwhile, the EU has imposed strict consent rules for tracking and targeting, though most countries are moving away from express affirmative consent to notice and opt-out, except for sensitive data. Data privacy issues present challenges to the advertising industry, which has come to rely on highly targeted ads to improve effectiveness of ads and increase revenues. The industry must educate consumers and provide them with sufficient notice and choice if it wants to avoid regulatory changes that could upset the online and mobile advertising ecosystem.

What do you think is the most important “hot button” in marketing law currently?

The FTC’s recently proposed supplemental proposed rule changes to the Children’s Online Privacy Protection Act, in particular its apparent determination to expand the concept of persistent identifiers and device identifiers to be treated as personally identifiable information. A better approach would be to treat them as personally identifiable information only to the extent they are used to specifically contact and engage a child — i.e., concentrate on preventing the harm COPPA was intended to prevent, namely the ability to contact a child without parental consent. While expanding the definition of personally identifiable information under COPPA would only affect children under 13, it opens the door for greater regulation of persistent identifiers in the general population. If persistent identifiers are personally identifiable information for children, the data does not magically cease being personally identifiable when a child turns 13. Thus it will not be a stretch to say that adults should have the right to provide prior express consent to the collection and use of persistent identifiers associated with their devices when online or on mobile, just as companies will be required to get verified parental consent before collecting and using children’s persistent identifiers except for certain first party operational purposes, as has been proposed. Further, the FTC’s proposed operational exception needs to be expanded to better address the complexity of the online and mobile ecosystem. In addition, the FTC’s proposal to make third party social media plug ins, technology providers and ad exchanges and networks, on the one hand, and sites and online services that utilize or interact with such third parties, on the other hand, liable for each other’s COPPA failures is not practical and risks diminishing the availability of third party technology and services on children’s and family sites. In addition, the proposed change to require so-called family or mixed use sites to affirmatively age screen and treat users over and under 13 differently if the site is visited by a percentage of users under 13 than exist in the general population will create an undue burden on sites that are directed to a general audience, but might be visited nonetheless by children such as apparel and consumer products sites. Finally, the proposal to eliminate the ability of children’s sites to collect online contact information from children for internal purposes only, where it is not shared with third parties, by the currently wide spread method of e-mail plus (i.e., and e-mail notice to the parent with a follow up communication designed to confirm that the person is a parent and does not object), as opposed to the more obtrusive sign and mail, sign and fax or credit card transaction methods will create havoc for children’s sites. The FTC has pointed to no harm justifying elimination of e-mail plus, but has rather stated that it hopes doing so will spur innovation of new methods of more verifiable methods of confirming parental consent. Imposing economic burdens on publishers is not justified in an absence of harm to be avoided.

The PMA is proud to open its 34th Annual Marketing Law Conference  on Monday, November 12, at the Sheraton Hotel & Towers in Chicago, IL. You will hear from experts like Jane Azia as well as representatives from Facebook, Twitter, Ford Motor Company, and FTC Commissioners. Everything you need to know about the laws and regulations of promotion marketing will be discussed at the PMA Marketing Law Conference.

For more information or to register, please visit the PMA website at: http://www.pmalink.org/?page=law2012

There are so many social tools out there, all marketing to consumers across hundreds of channels, that it is easy to feel inundated with data and have no idea how to streamline it. How should you best serve your customers? Which tactics lead to the final purchase? How do I streamline these tactics into a fluid marketing plan?

One thing is for certain, new methods need to be implemented to match the changing trends and offer your customers the easiest and most relevant information to make their final purchase. So, where do you even begin? And is last year’s strategies already out of date for this year?

Matt Egol, Partner at Booz & CO, will be kicking-off this year’s Digital Shopper Marketing Summit as the keynote in Stamford CT. With over 15 years of experience, Matt has worked with clients in consumer packaged goods, retail, marketing services, and media, on issues related to today’s digital and shopper marketing.

Matt will speak about the platforms and applications you should build into your marketing toolkit to create the best opportunity for sales. He will define how these new capabilities should be integrated across traditional silos, and how to effectively enhance your digital marketing success.

We interviewed Matt to give you a sneak peek about some of the topics he will cover and a little advice on how to make this summit the best opportunity for you.

If your audience takes away only one piece of information from your talk, what should it be? What actionable items should they look to put into practice?
Matt: Digital shopper marketing and e-commerce both require leading-edge capabilities in content, solutions-oriented insights and data analytics.  These capabilities can be leveraged for retailer collaboration to drive traffic and grow the shopping basket in store and online.

In the rapidly changing retail market, what is the number ONE trend you think every innovator should have their eye on?
Matt: How to leverage new sources of first party data to optimize conversion.  New high value data sources extend beyond transaction data to include social sentiment (e.g., ratings and reviews), content engagement, and offer redemption.  Mining these data sources can be used to optimize advertising and promotions, innovation and customer experience.

What is your goal by speaking at the Digital Shopper Marketing Summit? What do you hope to achieve with your presentation?
Matt: Provoke dialog with current and potential clients around how to build stronger capabilities for customer centricity and how best to align their organizations behind a more focused set of priorities for building out those capabilities.  Shift the dialog from organizational structure to a broader set of ingredients in the recipe for success for building out these capabilities.  Drive awareness and participation in Booz & Company Digital Customer Centricity initiative at www.beadigitalleader.com

The PMA Digital Shopper Summit brings together the leaders in shopper/digital marketing from the top brands in the country. What is your best advice to any attendee looking to make connections while at the conference?
Matt: Find a friendly contact attending the conference to help make a few high value introductions to others with shared interests

To hear Matt & representatives from Amazon, Hasbri, Clorox, Kelloggs, Integer (and more) speak on their experiences and outlook on the Shopper Market, register for the Digital Shopper Marketing Summit, Sept 19-20, Stamford CT.

Event hashtag: #DSM2012

PMA is thrilled to have Kim Rayburn speaking at the Digital Shopper Marketing Summit on Thursday September 20, 2012 10:30am – 11:05am, Stamford CT.
SEE SESSION DESCRIPTION>>

As the Senior Vice President at BIGinsight, Kim can offer insight into the future landscape of shopper marketing. Wouldn’t you like to be able to predict the shopper trends for this holiday season? – Well Kim can!

Kim sat down with us and answered a few questions about what we can expect to hear from her at the Digital Shopper Marketing Summit. We are confident in saying – THIS IS ONE YOU CANNOT MISS! We hope you join us at the conference to take away the top trends of this coming season.

REGISTER HERE: bit.ly/Orq52W

This conference has a heavy focus on shopper trends and best practices across a plethora of platforms. If your audience takes away only one piece of information from your session, what should it be? What actionable items should they look to put into practice?
KIM: The importance of providing integrated context to make the best decisions.  A platform without providing integrated sources of information provides limited or no context.  We believe the integration of relevant and timely information helps businesses make the best decisions.

In the rapidly changing retail market, what is the number ONE trend you think every innovator should have their eye on?
KIM: This answer is a combined answer.  The combination is access point (via devices) and mobile.  The integration of mobile and access via devices is where it seems consumers and the market is going.

What is your goal by speaking at the Digital Shopper Marketing Summit? What do you hope to achieve with your presentation?
KIM: Provide the attendees with solutions and an innovative perspective on how to listen and act on what consumers are saying and how best to market to them in the future.

The PMA Digital Shopper Summit brings together the leaders in shopper/digital marketing from the top brands in the country. What is your best advice to any attendee looking to make connections while at the conference?
KIM: Bring a notebook, take good notes, make time to talk and listen and look for opportunities to help your business grow from listening to each other and the ‘consumer’.

Make sure you join Kim and other speakers from Clorox, Integer, PSFK, 7-Eleven, and more!
To see the full list of speakers, visit: http://bit.ly/MHrExc

To Register to attend, visit: http://bit.ly/Orq52W

Small Business Saturday, a unique cause marketing campaign created by American Express, was awarded the 2012 Super REGGIE; the highest honor in American integrated marketing. Marketing agencies Digitas and Crispin Porter + Bogusky shared in the honor which also makes the campaign eligible to represent the U.S. at the Globe Awards; an international competition to recognize the world’s best marketing communications programs.

The Super REGGIE capped the 29th annual REGGIE Awards Gala presented by the Promotion Marketing Association (PMA). The event was held at Chicago’s Westin River North at the conclusion of the PMA’s Game Changers Marketing Conference.

The Small Business Saturday campaign was marked by its impactful use of social media across multiple platforms and traditional media, and the fact that Congress recognized it as an “official day”.

“It’s a great honor to be recognized by the PMA,” said Allison Silver, Vice President, American Express OPEN. “Small Business Saturday recognized the importance of small businesses across America and motivated millions of consumers to shop small. “

Digitas’ Roger Box added, “This recognition from the PMA is a great testament to the collaborative effort it took to create Small Business Saturday.”

Small Business Saturday also took home three Gold REGGIES for: Best Cause, Green, or Social Responsibility Marketing Campaign, Best Social Media Campaign, and Best Retailer-Specific Campaign. In all, 62 REGGIES were given out across 21 categories with each Gold REGGIE winner eligible for the Super REGGIE.

“Promotion strategies and tactics have found their way in to every strategy and tactic from public relations and shopper marketing to social media and advertising,” said Bonnie Carlson, PMA president. “Of all the truly remarkable campaigns recognized here tonight none demonstrated that better than Small Business Saturdays.”

Last year’s Super REGGIE winner, Walgreen’s Arm Yourself campaign, went on to win a Globe Award. “There is little doubt that American Express may do the same,” said Ms. Carlson.

For a full list of 2012 REGGIE winners click here  https://pmalink.site-ym.com/?2012reggiewinners

Terra Cycle’s Albe Zakes told the lunchtime audience about Finding Marketing Gold in Your Local Landfill.

If you’re not familiar with the Terra Cycle story, do yourself a favor and learn more.

In the meantime, take it from Albe: “Marketing strategies in the 21st Century are changing dramatically. Your audience is more connected, more educated and ever better at ignoring advertising. Finding unique ways to reach your consumers through a variety of touch points from social networks to gaming to their local supermarket is crucial for your brand’s success. What got you here will certainly not get you to the next level.”

“TerraCycle grew from a 2 man operation selling liquefied worm poop in reused soda bottles to a global eco-powerhouse with operations in 20 countries, all without ever paying for a single advertisement. If your company still thinks advertising is the only tried and true way to drive sales, you are way behind your competition already.”

The afternoon is all about brand building.  Follow live on Twitter @thepma (#GameChangers2012) to hear from General Mills, Cafe Mom, Dunnhumby, Cartoon Network, American Express, Sears and Glamour.

Retail remained in focus as Google’s Tim Reis presented A New Look at Retailers & Shoppers in the Digital Age.

Here are a few tips:

1. Optimize your site! 79% of sites do not have mobile optimized landing pages!

2. Leverage local and mobile commerce. Mobile represents $1 trillion in commerce while one in three searches has local intent. Mobile is not a tool, it’s an obsession.

3. Employ mobile at all points in the funnel. 50% of U.S. subscribers have smartphones; usually less than 3 feet away. 79% of them shop with it.

4. Embrace the multiple screen. 40% of smartphone tablet owners multitask by using mobile and watching television.

5. Embrace social everywhere. Google how Google does social to learn more.

Time for lunch and Terra Cycle’s Albe Zakes.

“There is nothing wrong with change, if it’s in the right direction.”
- Winston Churchill
“If you suck offline, you will suck online.”
- Jeffrey Hayzlett

And so it went, as the former Kodak CMO shook the audience to life with a staccato delivery and take-no-prisoners candor as he addressed Driving Change in Business.

“It’s like running the gauntlet every day,” said the founder of The Hayzlett Group.

Other highlights:

“Be a clock changer. Don’t talk about it, just do it!”

“Stand for something.”

“One should never be scared when in good company.”

“Cause tension. Don’t settle. Create competition. Stir it up. Ask why?”

Capturing Mr. Hayzlett’s content and spirit in this space is beyond us. But, if you weren’t here, you owe it to yourself to get it straight from the horse’s mouth.  Fortunately, his new book, Running the Gauntlet, is available now. Put it on your reading list. http://hayzlett.com/gauntlet